Customer Service Representative - State Farm Agent Team Member
Full Time • Germantown - TN
Responsive recruiter
Benefits:
- License reimbursement
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I became a State Farm agent because I wanted the opportunity to own my own business with a company known for its strong reputation and stability. Opening my doors for the first time was one of my proudest moments — it took many years of hard work to earn this opportunity. What I enjoy most now is educating customers. Most people don’t fully understand their coverage or why it matters, so breaking insurance down simply and helping them make informed decisions is truly rewarding.
If you asked my team to describe our office in one word, they’d say it’s rewarding — a place where dependability, teamwork, and availability matter. I stay present and accessible every day so my team always has the support, answers, and resources they need to succeed.
I became a State Farm agent because I wanted the opportunity to own my own business with a company known for its strong reputation and stability. Opening my doors for the first time was one of my proudest moments — it took many years of hard work to earn this opportunity. What I enjoy most now is educating customers. Most people don’t fully understand their coverage or why it matters, so breaking insurance down simply and helping them make informed decisions is truly rewarding.
If you asked my team to describe our office in one word, they’d say it’s rewarding — a place where dependability, teamwork, and availability matter. I stay present and accessible every day so my team always has the support, answers, and resources they need to succeed.
We give back to the community by partnering with the Boys & Girls Club of Memphis to provide school supplies, winter essentials, and holiday items. For fun, we host quarterly outings, including annual summer trips to Redbirds games with fireworks afterward. We also enjoy casual Fridays, jeans days, and an extra day off for each team member’s birthday.
We pay for required continuing education, and I’m open to covering additional licenses or professional development that benefit both the office and the team. Long-term, I would love to mentor someone into becoming an agent themselves. The people who thrive here are those who love helping others and strive to improve week after week. We celebrate wins with weekly recognition, bonuses, commissions, and shared accomplishments.
If you’re eager to grow your insurance knowledge, contribute to a supportive team, and build a meaningful career, this is a place where you can truly evolve.
If you’re eager to grow your insurance knowledge, contribute to a supportive team, and build a meaningful career, this is a place where you can truly evolve.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Marc Ashley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $60,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Germantown, TN.
- I am a proud graduate of University of Memphis.
- We currently have 3 team members at our agency.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none